Collection and Use of Information
At TradesAdvisor, our mission is to connect consumers, tradesmen and trade suppliers (advertisers) to buy and sell services. In order to do so, we require Information regarding consumers, tradesmen and advertisers. This includes name, address, email address, telephone number, credit card information, and, depending on the services ordered, other information that can be used to identify and contact you. We use this Information in the following ways:
To connect tradesmen with current or potential consumers and trade suppliers (advertisers)
To establish your user account, which enables you to use our services
To contact you regarding important information about your account, including notices and updates
To provide you with additional materials regarding the services that you have requested or connect you with a TradesAdvisor representative, if necessary
To respond directly to your questions, comments or requests for support
To analyse site usage, to improve and customize our website and service offers, and to improve our marketing and promotional efforts
To compile aggregate user profile data, such as geographic information, role-related information and postcode, which are used for market analysis
To resolve disputes
To ensure payment of our fees from tradesmen and advertisers
For billing and other accounting purposes
If you use the email links on our website to contact us directly, we may use your comments to improve our website and our services.
TradesAdvisor may automatically track certain information about your use of the TradesAdvisor web site, for example logging IP addresses or other information for system administration purposes, and monitoring any illegal use of the services. This information will be analysed for constant improvement of the value of the materials and services available on TradesAdvisor's web site.
Other information about your site usage may be recorded, such as Internet service provider and browser type, in order to analyse usage trends and broad demographic information.
We may access your emails to resolve disputes with your independent service providers or with us, or to ensure the correct operation of our website.
Disclosure of Information
We may use other companies, agents or contractors to perform services on our behalf as well, such as processing credit card transactions. We also provide postal addresses to the Royal Mail Post Office for delivery purposes. In the course of providing such services, these other companies or entities may have access to your Information. These companies or entitles are not permitted to use your Information except for the purpose of providing the services we request of them.
TradesAdvisor takes information security very seriously and uses reasonable measures to protect your Information from unauthorized access, including storing all the Information we gather from you in secure databases. However, no security system can be guaranteed to be 100% secure, and therefore we cannot guarantee the security of your Information or assume liability for improper access to it. By using the TradesAdvisor website, or providing Information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our web site.
You should never disclose your password to any third parties. If you lose control of your password, you may lose substantial control over your Information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should change it immediately. Although you will need to use your password to sign on to your account, TradesAdvisor will never ask you to disclose your password to us.
Changes to This Policy