Overview

Your right to privacy regarding the personally identifiable information ("Information") that you (consumers, tradesmen and advertisers) provide to us is very important to TradesAdvisor. We believe this information should be used only to help us provide you with constantly improving service. We have established this Privacy Policy to describe our practices regarding the collection, use and disclosure of your Information. This policy may change from time to time so please check back periodically.

Collection and Use of Information

At TradesAdvisor, our mission is to connect consumers, tradesmen and trade suppliers (advertisers) to buy and sell services. In order to do so, we require Information regarding consumers, tradesmen and advertisers. This includes name, address, email address, telephone number, credit card information, and, depending on the services ordered, other information that can be used to identify and contact you. We use this Information in the following ways:

  • To connect tradesmen with current or potential consumers and trade suppliers (advertisers)

  • To establish your user account, which enables you to use our services

  • To contact you regarding important information about your account, including notices and updates

  • To provide you with additional materials regarding the services that you have requested or connect you with a TradesAdvisor representative, if necessary

  • To respond directly to your questions, comments or requests for support

  • To analyse site usage, to improve and customize our website and service offers, and to improve our marketing and promotional efforts

  • To compile aggregate user profile data, such as geographic information, role-related information and postcode, which are used for market analysis

  • To resolve disputes

  • To ensure payment of our fees from tradesmen and advertisers

  • To enforce our agreements with you, including our User Agreement and this Privacy Policy

  • For billing and other accounting purposes

Additional Uses

If you use the email links on our website to contact us directly, we may use your comments to improve our website and our services.

TradesAdvisor may automatically track certain information about your use of the TradesAdvisor web site, for example logging IP addresses or other information for system administration purposes, and monitoring any illegal use of the services. This information will be analysed for constant improvement of the value of the materials and services available on TradesAdvisor's web site.

Other information about your site usage may be recorded, such as Internet service provider and browser type, in order to analyse usage trends and broad demographic information.

We may access your emails to resolve disputes with your independent service providers or with us, or to ensure the correct operation of our website.

Disclosure of Information

We may use other companies, agents or contractors to perform services on our behalf as well, such as processing credit card transactions. We also provide postal addresses to the Royal Mail Post Office for delivery purposes. In the course of providing such services, these other companies or entities may have access to your Information. These companies or entitles are not permitted to use your Information except for the purpose of providing the services we request of them.

Legal Disclosures

TradesAdvisor may disclose your Information: (1) if required to do so by law or in the good-faith belief that such action is necessary to prevent injury or property damage, (2) if we reasonably believe disclosure is necessary to establish or exercise legal rights, or (3) in situations involving potential threats to physical safety. We may attempt to notify you when we are making such a disclosure, but we may not do so in an emergency or when we are prohibited by law or court order from giving such notice. If TradesAdvisor is acquired by or merged with a third party, we reserve the right to sell or otherwise transfer the personal Information we have collected as part of that transaction provided that such third party continues to honor our Privacy Policy.

Security

TradesAdvisor takes information security very seriously and uses reasonable measures to protect your Information from unauthorized access, including storing all the Information we gather from you in secure databases. However, no security system can be guaranteed to be 100% secure, and therefore we cannot guarantee the security of your Information or assume liability for improper access to it. By using the TradesAdvisor website, or providing Information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our web site.

Your Passwords

You should never disclose your password to any third parties. If you lose control of your password, you may lose substantial control over your Information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should change it immediately. Although you will need to use your password to sign on to your account, TradesAdvisor will never ask you to disclose your password to us.

Changes to This Policy

As we update and expand our services, we may make changes to this Privacy Policy. You should check back for updates to this Privacy Policy from time to time. If the changes result in materially less protection for your Information than that provided in this policy, we will make reasonable efforts to contact you and obtain your consent to the changes. Like our User Agreement, of which this Privacy Policy is a part, your use, or continued use, of the TradesAdvisor website or our services after our efforts to contact you means that you agree to be bound by such changes.

Problems? If for some reason you believe that TradesAdvisor has not adhered to this Privacy Policy, please notify us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.